Thurlby Practice

2 The Green, Thurlby, PE10 0EB
T: 01778 420462, E: thurlby@animates.org.uk

Thurlby Practice

2 The Green, Thurlby, PE10 0EB
T: 01778 420462
E: thurlby@animates.org.uk

Market Deeping Practice

4 Stamford Rd, Market Deeping, PE6 8AB
T: 01778 380111, E: deeping@animates.org.uk

Market Deeping Practice

4 Stamford Rd, Market Deeping, PE6 8AB
T: 01778 380111
E: deeping@animates.org.uk

Thurlby Practice

2 The Green, Thurlby, PE10 0EB
T: 01778 420462, E: thurlby@animates.org.uk

Market Deeping Practice

4 Stamford Rd, Market Deeping, PE6 8AB
T: 01778 380111, E: deeping@animates.org.uk

Repeat Ordering Protocol & Medication Review Consultations

To order food, repeat medications, or parasite treatments, please phone within normal opening hours, or email the appropriate premises.

The details we will need are:

  • Your name and the address that your pet is registered under,
  • Your pet’s name and species,
  • The product required – Name, size, quantity, strength & dose of medication,
  • The premises you wish to collect the prescription from,
  • For medications we also need to know if there are any changes in your pet’s condition or response to the medication,
  • If you have any special requirements e.g. tablets/capsules splitting for you (we will endeavour to have this prepared in advance but please bear with us if we need to do this upon collection).

If you email the practice, we will send a response so you know we have received your order. If you do not receive acknowledgment within one working day, please phone us to confirm we have received your order.

Thurlby: 01778 420462, thurlby@animates.org.uk
Market Deeping: 01778 380111, deeping@animates.org.uk

When your pet’s medical reviews are up to date, requests for repeat prescriptions of medication can be made at reception, in person or by phone. These repeats must be authorised by a veterinary surgeon. Nursing and reception staff are not qualified to authorise prescriptions other than flea and worm preventative treatments. To ensure we have your medication in stock please give us 48 hours notice (2 working days) for any repeat prescriptions.

Certain special order items can take longer than 48 hours to arrive from our suppliers. We will make you aware if your pet is prescribed one of these items so you can give us adequate notice when ordering. If you have ordered one of these items we recommend phoning the practice to ensure your product has arrived before making the journey to collect it.

Medication review consultations

Both for the welfare of your pet and for legal reasons, ensuring we comply with the RCVS guidelines, all animals on long term/ongoing medication will need to have their treatment reviewed on a regular basis by their veterinarian.

This is to evaluate whether:

  • The medication is giving the desired results.
  • The condition being treated has altered or deteriorated.
  • Your animal has altered in weight, changing the dosage required.
  • Any undesirable side effects are occurring.
  • Alternative treatment options have become available or are more suitable.

The time between reviews depends on the animal, the condition being treated and the medications being used. The frequency will be at the vet’s discretion but will be a minimum of every 6 months, as advised by our legal defence insurers.

This may seem very frequent but remember our pets have shorter lifespans and age more quickly, so 6 months for your:

  • CAT is the equivalent to a human having a check-up every two years.
  • DOG is the equivalent to a human having a check-up every three years.

Failure of a veterinarian to check any animal on long term medication could lead to the veterinary surgeon losing their license to practice veterinary medicine.

There is a standard charge for a re-examination, details of which are available on request.

If your pet is receiving regular injectable medication administered at the practice e.g. cartrophen injections for arthritis, immunotherapy or cytopoint injections for skin allergies or zycortal for hypoadrenocorticism (Addisons disease) these are given by a nurse as standard to decrease costs for you. However for the above reasons they will still require a prescription check with a vet at least every 6 months.

Prescription parasite treatments

Flea and worm treatments in a healthy animal require annual checks which can usually be included in their annual health check with their yearly vaccination. We also provide free examinations for healthy animals to allow us to weigh your pet and dispense flea and worming treatments.

Written prescriptions

We are happy to provide written prescriptions for products. We require 48 hours notice to produce these along with the same information as if we were supplying the products. Charges apply for written prescriptions.

Returning medications or food

Unfortunately we are unable to credit/refund you for unused medication e.g. with prescription changes or the death of your pet. We cannot guarantee the correct storage of medications outside the practice, meaning we cannot use or resell them. We are happy to safely dispose of your pets’ unused medication on your behalf.

For further information please see our terms and conditions.

THURLBY PRACTICE
2 The Green, Thurlby, PE10 0EB
T: 01778 420462, E: thurlby@animates.org.uk

MARKET DEEPING PRACTICE
4 Stamford Rd, Market Deeping, PE6 8AB
T: 01778 380111, E: deeping@animates.org.uk

THURLBY PRACTICE
2 The Green, Thurlby, PE10 0EB
T: 01778 420462
E: thurlby@animates.org.uk

MARKET DEEPING PRACTICE
4 Stamford Rd, Market Deeping, PE6 8AB
T: 01778 380111
E: deeping@animates.org.uk